Delete your Nexus Family Safety account

You can delete your account and all your data yourself, at any time, from inside the app.

Delete it in the app

Open Nexus Family Safety and go to the Safety tab.
Scroll to Account and privacy and tap Delete my account.
Read the message and tap Delete everything.

Deletion happens straight away.

What is deleted

Your profile (name, and phone number or Google email address) and your sign-in. If you signed in with Apple, we also tell Apple to end the Sign in with Apple link between your Apple ID and the app.
Your live location, trips, places you added, arrival and departure history and SOS history.
Your device records, notification token and the consents you gave.
Your place in every circle. If you created a circle that other people are in, it stays for them and one of them becomes its admin. If nobody else is in it, it is deleted.

If you have a Premium subscription

Deleting your account does not cancel a subscription: Apple or Google bills you, and only you can cancel it. Cancel it first in your Apple ID settings (iPhone) or in Google Play (Android), or you will keep being charged. When the person who pays deletes their account, the circle goes back to the free plan.

This cannot be undone. Encrypted backups kept by our database provider are overwritten automatically on a rolling basis. Our SMS provider (India only) may keep delivery records of sign-in messages under its own policy.

Can’t open the app?

If you can no longer open the app (for example, you lost your phone), email care@carx.io and tell us the mobile number or Google email address or, for an iPhone account, your name and family circle. We will verify it is you and delete the account and data.