Nexus Family Safety support

Need help? Email care@carx.io. We reply within two working days.

Common questions

My family can’t see me, or I can’t see them

Everyone must be in the same circle and have location set to Always (iPhone: Settings > Nexus Family Safety > Location; Android: Settings > Apps > Nexus Family Safety > Permissions > Location > Allow all the time). Also check that the person has not paused sharing in the Safety tab. If a phone stops sharing, the app tells the family why instead of showing an old location.

How do I invite someone?

On the Circle tab tap Invite someone you love and share the link or code. They install the app, sign in and join. Only add people who agree to share.

How do I pause sharing?

Open the Safety tab and tap Pause for 1 hour or Pause until I resume. While paused, nobody can see your location.

How do I delete my account?

In the app: Safety > Account and privacy > Delete my account. Details are on the account deletion page.

Is this an emergency service?

No. In an emergency call your local emergency number first.